Privacy Policy

Effective Date: October 20, 2026

Top One Carpet Cleaning (“Top One Carpet Cleaning,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website, request an estimate, contact us, schedule a service, or use our services.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• First and last name
• Phone number
• Email address
• Service address or location
• Preferred service date and time
• Services requested
• Number, size, measurements, or quantity of areas or items to be serviced
• Information about stains, odors, pets, or other conditions relevant to the requested service
• Add-ons or additional services selected
• Notes, messages, photographs, videos, or other information you choose to provide
• Other information reasonably necessary to prepare an estimate, schedule an appointment, or perform the requested service

Our website may also automatically collect certain technical information when you visit it, depending on the technologies enabled on the website. This may include browser type, device type, pages visited, referring pages, approximate location derived from an IP address, and similar technical information.

2. How We Use Your Information

We may use information collected to:

• Prepare and provide estimates
• Respond to inquiries and service requests
• Schedule, confirm, and manage appointments
• Provide carpet cleaning and other requested services
• Communicate regarding estimates, appointments, services, and follow-up questions
• Process payments and maintain accurate business records
• Improve our website, services, and overall customer experience
• Comply with applicable laws and protect our rights, customers, and business