Top One Carpet Cleaning LLC
By approving this estimate/invoice, signing electronically or physically, or authorizing Top One Carpet Cleaning to begin the service, the customer acknowledges and agrees to the following Terms and Conditions:
Top One Carpet Cleaning will perform only the services listed and approved in the estimate/invoice.
Any additional areas, treatments, or services requested or determined to be necessary during the appointment may result in additional charges. Any additional charges will be discussed with and approved by the customer before the additional work is performed.
Estimates and quoted prices are based on the information provided by the customer before the appointment, including the number and size of areas, stairs, furniture, material, condition, and services requested.
Top One Carpet Cleaning has a $150 minimum service charge per visit.
If the actual size, number of areas, condition, amount of furniture, number of stairs, level of soiling, pet contamination, accessibility, or requested services differs from the information originally provided, the final price may change.
Any additional charges will be discussed with the customer before additional work is performed.
The customer is responsible for providing safe and reasonable access to the property and all areas being serviced.
Water and electricity must be available when required for the equipment or cleaning method being used.
Pets should be kept secured and away from the work area for the duration of the service, for their safety and the safety of our technicians.
If our technicians cannot access the property or the areas to be serviced at the scheduled time, the appointment may be rescheduled and a trip charge may apply.
Before the appointment, the customer should remove small items, breakables, valuables, and items from the floor in the areas to be cleaned.
Our technicians may move light furniture when it is safe to do so. We do not move heavy, fragile, or high-value items such as pianos, china cabinets, electronics, antiques, or furniture that cannot be moved safely. Items that are not moved will be cleaned around.
We use professional equipment and methods and make every reasonable effort to achieve the best possible results. However, results depend on the type, age, and condition of the material and the nature of the stain or odor.
Some stains, discoloration, wear, pet urine damage, and odors may be permanent and cannot be fully removed. Stains may also reappear after cleaning (wicking) if they originate from the padding or backing. Removal of any specific stain or odor is not guaranteed.
Top One Carpet Cleaning is not responsible for pre-existing conditions, including but not limited to worn or damaged fibers, loose seams, shrinkage-prone or unstable materials, color loss, dye bleeding, sun fading, previous improper cleaning, manufacturing defects, or damage not caused by our technicians.
Our technicians may point out visible conditions before starting the service. The customer agrees to inform us of any known issues with the items or areas to be cleaned.
Drying times vary depending on the material, humidity, temperature, and air circulation. Carpets and upholstery may remain damp for several hours after cleaning.
Floors may be slippery after service. The customer is responsible for using caution when walking on recently cleaned surfaces, especially when moving from wet carpet to hard floors. We recommend keeping children and pets off cleaned areas until they are dry and not replacing furniture until the carpet is completely dry.
Payment is due upon completion of the service unless otherwise agreed in writing.
The final amount will reflect the services actually performed, as approved by the customer, and will not be less than the $150 minimum service charge per visit.
We ask that customers provide at least 24 hours’ notice to cancel or reschedule an appointment. Late cancellations or missed appointments may be subject to a cancellation or trip charge.
If you are not satisfied with any part of the service, please contact us within 48 hours of the appointment so we can review the concern. If we determine that an area was not properly serviced, we will do our best to make it right, which may include returning to re-clean the affected area at no additional charge.
To the extent permitted by law, Top One Carpet Cleaning’s liability for any claim related to its services is limited to the amount paid for the specific service in question. We are not responsible for indirect or consequential damages.
Any claim for damage caused by our technicians must be reported within 48 hours of the service so it can be inspected.
Top One Carpet Cleaning may update these Terms and Conditions from time to time. The version in effect at the time the service is approved will apply.
If you have any questions about these Terms and Conditions, please contact us:
Top One Carpet Cleaning LLC
Phone: 703-649-9924
Email: info@toponecarpetcleaning.com
Serving Northern Virginia